01. Accepted Payment Channels
Amigo Hospitality offers secure, convenient payment modes for all catering and event hospitality bookings across Delhi NCR. We accept all major Credit/Debit cards (Visa, MasterCard, RuPay), UPI (Google Pay, PhonePe, Paytm), Net Banking, and direct NEFT/RTGS bank transfers. All digital payments are processed through encrypted, PCI-DSS compliant gateways.
02. Advance Booking Deposit
To confirm your event date on our master culinary calendar and allocate specialized kitchen staff, an advance token deposit is mandatory at the time of booking:
- Intimate House Parties & Party-Boxes: 30% advance deposit upon menu confirmation.
- Weddings & Large Corporate Events: 50% advance deposit upon agreement signing.
Unconfirmed dates without advance deposits remain open for other inquiries on a first-come, first-served basis.
03. Final Balance Settlement
The remaining balance of the total event invoice must be cleared at least 24 hours prior to the scheduled event start, or upon on-site arrival of our culinary setup team before food service begins. Final billing will reflect any mutually approved last-minute menu additions or guest count expansions.
04. Refund Eligibility & Guidelines
Because hospitality services require early raw material procurement and allocation of culinary artists, refunds on cancellations are assessed based on the advance notice provided:
- Notice > 7 Days Prior to Event: 80% refund of advance deposit (20% retained for administrative & tasting costs).
- Notice 3 to 6 Days Prior to Event: 50% refund of advance deposit.
- Notice < 72 Hours Prior to Event: Non-refundable due to pre-purchased perishable ingredients and reserved manpower.
05. Refund Processing Timelines
All approved refunds are initiated through the original payment method within 48 hours of cancellation confirmation. Depending on your banking institution, funds will reflect in your account within 5 to 7 business days.
06. Billing Inquiries & Payment Support
For any invoice clarification, GST billing requests, or refund status updates, please reach out to our accounts desk at admin@amigohospitality.co.in or call +91-8447662202.