01. Policy Overview
At Amigo Hospitality, we understand that event schedules can change unexpectedly. Because hospitality execution involves custom ingredient procurement, specialized kitchen artist reservations, and logistical planning, we have established a fair cancellation and rescheduling policy that protects both our clients and our culinary teams.
02. Cancellation Notice & Refund Scale
If you need to cancel a confirmed booking, refund eligibility depends strictly on how far in advance written notice is provided:
- More than 7 Days Before Event: 80% refund of your advance deposit. (20% is retained to cover pre-event administrative costs and menu curation).
- 3 to 6 Days Before Event: 50% refund of your advance deposit.
- Less than 72 Hours (3 Days) Before Event: Non-refundable. At this stage, fresh artisanal ingredients, meats, and specialized equipment have already been sourced.
03. Complimentary Rescheduling
Need to move your date instead of cancelling? We offer complimentary date rescheduling if you notify us at least 5 days prior to your original event date. Rescheduled dates are subject to kitchen slot and equipment availability on the revised date.
04. Peak Season & Festive Bookings
Bookings scheduled during peak festive dates (e.g., Diwali week, Christmas Eve, New Year's Eve, or heavy wedding season dates) require a minimum 10-day cancellation notice to qualify for any advance refund due to unprecedented high slot demand.
05. Cancellation by Amigo Hospitality
In the rare and unforeseen event that Amigo Hospitality is unable to fulfill a booking due to severe operational constraints, the client will receive an immediate 100% full refund along with priority assistance in finding an alternate resolution.
06. How to Request a Cancellation or Date Shift
All cancellation and date change requests must be sent in writing from the registered email or WhatsApp number to admin@amigohospitality.co.in or via our dedicated support line at +91-8447662202.